Q: Where can I find the serial number on my ISMOD?

Question 1

Where can I find the serial number on my ISMOD?

Accepted Answer

Question 2

How do I clean my ISMOD NANO device?

Accepted Answer

To ensure proper upkeep of your ISMOD NANO, you’ll need to follow a series of steps for cleaning:

Remove the top cover from the main body.
Pull out the heating pin from the main body.
Push the stick holder through the left button and pull it out.
Take out all the parts and clean the heating chamber using a cleaning stick.
Clean the stick holder with the cleaning sticks.

| For optimal performance, it's recommended to perform basic cleaning daily and a thorough clean after every pack, using the ISMOD cleaning kit and sticks..

|| Regular cleaning helps maintain the functionality and longevity of your ISMOD device while ensuring a consistent and enjoyable heating experience.

Question 3

How to reset your ISMOD NANO?

Accepted Answer

To reset your ISMOD NANO, simply remove the top head and place it back again.

Question 4

How do I clean my ISMOD Jet?

Accepted Answer

To ensure proper upkeep of your ISMOD Jet, you’ll need to follow a series of steps for cleaning: Remove the top cover from the main body. Use a cleaning stick to clean the stick holder and the heating chamber.

| For optimal performance, it's recommended to perform basic cleaning daily and a thorough clean after every Buddz Heat Sticks pack, using the ISMOD cleaning kit and sticks.

|| Regular cleaning helps maintain the functionality and longevity of your ISMOD device while ensuring a consistent and enjoyable heating experience.

Question 5

My ISMOD NANO is not heating

Accepted Answer

If your ISMOD NANO is not heating, try the following steps:

Reset the device according to the image below. Make sure the heating pin is properly cleaned. Disassemble the device and clean it properly.

| If this doesn't resolve the issue, please don’t hesitate to contact our Support Team at cs@ismodjo.com for further assistance.

Question 6

What is ISMOD?

Accepted Answer

ISMOD is an alternative for adult smokers who would otherwise continue their smoking habit, allowing them to savor genuine tobacco flavor, all while minimizing the various inconveniences associated with traditional cigarettes, such as ash and smoke. It is not intended for individuals who have already quit smoking or those who have never smoked. ISMOD represents an innovation in smoke-free technology, designed to heat tobacco rather than burning it to release a flavorful nicotine-containing vapour.

ISMOD is best used with Buddz and is also compatible with similar heat stick brands.

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