• My ISMOD II Plus feels very hot

  It’s normal to experience some heat from the device, if you find that it becomes unusually hot, please take the following steps: Reset the main battery by turning it off and then on again. Clean the rods. Reset the rods. Make sure you are using a 5v volts adapter for charging. If the issue persists, don’t hesitate to reach out to our customer support team: cs@ismodjo.com.Some readers

• My ISMOD II Plus is not charging

  If your ISMOD II Plus is not charging: Make sure you press the power button to activate it before attempting to charge. Make sure you’re using the ISMOD cable and an adapter providing 5 Volts. If the problem persists, please don’t hesitate to get in touch in touch with our support team at : cs@ismodjo.comSome readers

• My ISMOD II Plus is not heating

  If your ISMOD II Plus is not heating, try the following steps: Reset the main battery by turning it off and then on again. Clean the rods. Reset the rods. Make sure you are using a 5-volt adapter for charging. If the issue persists, don’t hesitate to reach out to our customer support team: cs@ismodjo.com.Some readers

• How to reset your ISMOD II Rods?

  To reset the rods of your ISMOD II Plus press the Rod’s power button 5 times rapidly five times until a purple color is displayed.Few readers

• What does the vibration on my ISMOD II Plus means?

  Here’s what the vibrations on your ISMOD II Plus mean: Vibration 1: This occurs when you power on your rods, indicating the beginning of the preheating process. Vibration 2: -After the preheating is complete, this vibration signals that you can start your session. Vibration 3: As your session nears its end, you’ll feel this vibration. Vibration 4: When your session concludes, and the rod switches off, you’ll experience this vibration. (https://storage.crisp.chat/users/helpdesk/websiFew readers

• My ISMOD II Plus is not vibrating

  If your ISMOD II Plus is not vibrating, try the following steps: Reset the main battery by turning it off and then on again. Clean the rods. Reset the rods. Make sure you are using a 5-volt adapter for charging.Few readers

• My ISMOD II Plus is always vibrating

  If your ISMOD II Plus continuously vibrates, please attempt the following actions: Reset the main battery by turning it off and then on again. Clean the rods. Reset the rods. Make sure you are using a 5-volt adapter for charging. If the issue persists, don’t hesitate to reach out to our customer support team: cs@ismodjo.com.Few readers

• My ISMOD II Plus is not switching On

  If your ISMOD II Plus is not powering on, try the following steps: Reset the main battery by turning it off and then on again. Clean the rods. Reset the rods. Make sure you are using a 5-volt adapter for charging. If the issue persists, don’t hesitate to reach out to our customer support team: cs@ismodjo.com.Few readers

• What does the lights on my ISMOD II Plus means?

  ISMOD II Plus features built-in lights that provide guidance during the charging process. To intercept the significance of each light, just press the middle power button. In the central area, you’ll find green LED lights that indicate the battery’s charging level: three lights signify a fully charged battery, two lights indicate a partially charged battery and one light signals a low battery, indicating it’s time to recharge. On either side of the power buttons, 2 lights convey specific informFew readers

• How many heat sticks on a single charge can you smoke with your ISMOD II Plus?

  ISMOD II Plus, with its Dual Rod System, allows you to enjoy up to 28 heat sticks in a single charge.Few readers

• Can I reuse the heat stick in my ISMOD II Plus if I did not smoke a full session?

  No, it is not advisable to reheat a previously used heat stick, as doing so may lead to unfavorable experience.Few readers

• How long does a heat stick last in my ISMOD II Plus?

  ISMOD II Plus is designed to provide you with the best user experience while using its Dual Rod System, which allows you to have consecutive sessions without the need to recharge. The heating sticks typically provide about 14 puffs or 260s seconds, depending on whichever comes first.Few readers

• What if my tobacco got stuck inside my ISMOD II Plus?

  Remove the cap of the rod and use the provided cleaning tools to ensure that all tobacco residue is completely removed.Few readers

• My ISMOD II Plus is flashing a light

  If your ISMOD II is displaying a flashing light, try following these steps: Reset the main battery by turning it off and then on again. Clean the rods. Reset the rods. Make sure you are using a 5-volt adapter for charging. If the issue persists, don’t hesitate to reach out to our customer support team: cs@ismodjo.com.Few readers

• How long does it take to fully charge my ISMOD II Plus?

  It takes around 3 hours to fully charge your ISMOD II Plus battery base and 6 minutes to charge the heating rods.Few readers

• I cannot insert my heat sticks in the ISMOD II Plus device.

  Remove the cap of the rod and clean it with the cleaning tools, making sure that all the tobacco residue is completely removed.Few readers

• Do the pens charge while the main battery is being charged?

  No, for safety reasons, the pens will not charge while the main battery is connected to a power source. They will only begin charging after the main battery is disconnected from the power source.Few readers

• How can I end my session early for my ISMOD II Plus?

  Press and hold the power button of the rod until you sense a vibration.Few readers

• How is ISMOD II Plus Different?

  ISMOD II Plus is the standout model in our range, offering the unique ability to share a session with another person or enjoy two consecutive sessions. ISMOD II Plus heat rods click back into place using magnets, keeping them securely in place.Few readers