• How to reset your ISMOD NANO?

  To reset your ISMOD NANO, simply remove the top head and place it back again.Some readers

• My ISMOD NANO is not heating

  If your ISMOD NANO is not heating, try the following steps: Reset the device according to the image below. Make sure the heating pin is properly cleaned. Disassemble the device and clean it properly.Some readers

• My ISMOD NANO is not switching ON

  If your ISMOD NANO is not switching ON, try the following steps: Reset the device according to the image below. Make sure the heating pin is properly cleaned. Disassemble the device and clean it properly.Some readers

• My ISMOD NANO feels very hot

  It is normal to feel a little heat from your ISMOD NANO device; however, if the heat feels abnormally hot, please follow the troubleshooting steps: Reset the device according. Make sure the heating pin is properly cleaned. Disassemble the device and clean it properly.Some readers

• What temperatures are the different settings on my ISMOD Nano?

  The ISMOD NANO provides three temperature settings, each indicated by a specific color: Low: Represented by a green color (Temperature: 340°C). Medium: Indicated by a white color (Temperature: 350°C). High: Displayed as a purple color (Temperature: 360°C).Some readers

• How to change your ISMOD NANO heating temperature?

  To adjust the heating setting of your ISMOD NANO, follow these steps: Press the button once, then quickly click it five times to activate the temperature adjustment mode. The LED light will blink Green, White, and Purple sequentially. Click the button to change the temperature heating mode; a single click would indicate the current heating mode. To exit the Temperature Adjustment Mode, either press and hold the power button, or wait for 10 seconds.Some readers

• How long does it take to fully charge my ISMOD NANO?

  It typically requires 1.5 hours to fully charge your ISMOD NANO.Some readers

• I cannot insert my heat sticks in the device

  Remove the stick holder from your ISMOD NANO and use the provided cleaning tools, ensuring that all traces of tobacco have been removed.Few readers

• My ISMOD NANO is flashing a light

  If your ISMOD NANO is flashing a light, try the following steps: Reset the device according to the image below. Make sure the heating pin is properly cleaned. Disassemble the device and clean it properly.Few readers

• What if my tobacco got stuck inside?

  Remove the stick holder and clean it with the provided cleaning tools, ensuring all tobacco residue has been removed.Few readers

• What does the lights on your ISMOD NANO means?

  ISMOD NANO is our most groundbreaking model, featuring the capability to customize temperature settings as low, medium, or high. Along with its innovative design, it introduces various improvements. The lights appearing on your device are categorized as follows: LED light indicating Temperature Adjustment: Green: Low Temperature White: Medium Temperature Purple: High Temperature Lights indicating Battery Life: Red: 0% - 10% Yellow: 10% - 60% Blue: 60% - 100%Few readers

• What does the vibration on my ISMOD NANO means?

  Here’s what the vibrations on your ISMOD NANO mean: Vibration 1: When you power on your device, it starts preheating. Vibration 2: Once preheating is complete, this vibration signals that you can begin your session. Vibration 3: When your session is nearly over. Vibration 4:when your session concludes, and the device powers off.Few readers

• How many heat sticks can I smoke on a single charge?

  ISMOD NANO is a versatile device that enables you to use up to 20 heat sticks with a single charge. The quantity of heat sticks you can use depends on your chosen temperature setting.Few readers

• How can I know if my ISMOD NANO is charged?

  To check if your ISMOD NANO is charging, simply press the power button for a second. The battery power LED light shows a solid blue when the device is fully charged, yellow when it is partially charged, and red when the battery is low. The battery percentage ranges as follows: Red: 0% - 10% Yellow: 10% - 60% Blue: 60% - 100%Few readers

• Can I reuse the heat stick if I did not smoke a full session?

  No, it is not advisable to reheat a previously used heat stick, as doing so may lead to unfavorable experience.Few readers

• How to change the Heating Pin of the ISMOD NANO?

  To change and replace your ISMOD NANO heating pin, adhere to these instructions : Detach the top head from the main body. Position your fingers on the left and right sides of the heating pin. Pull it towards you, separating the heating pin from the pin holder. Insert the new pin into the holder and place it back in its place.Few readers

• How often should I change my Heating Pins?

  It is always recommended to keep a stock of a spare, and it’s a good practice to replace them every few months, ideally every 2-3 months, to maintain optimal heating performance. Nano is the only device where you can personally replace the heating element, and these pins are conveniently available in packs of 2 on our website. This ensures that the heat transfer remains consistently efficient.Few readers

• My ISMOD NANO is always vibrating

  If your ISMOD NANO is always vibrating, try the following steps: Reset the device according to the image below. Make sure the heating pin is properly cleaned. Disassemble the device and clean it properly. If this doesn't resolve the issue, please don’t hesitate to contact our Support Team at cs@ismodjo.com for further assistance.Few readers

• How long does a heat stick last when using Nano?

  ISMOD Nano is designed to enhance your user experience while using real tobacco sticks. The heating sticks typically last about 300 seconds of usage or 15 puffs, whichever comes first.Few readers

• I cannot insert my heat sticks into my NANO device.

  Remove the stick holder from your ISMOD NANO and use the provided cleaning tools, ensuring that all traces of tobacco have been removed.Few readers

• My ISMOD NANO is not vibrating

  If your ISMOD NANO is not vibrating, try the following steps: Reset the device according to the image below. Make sure the heating pin is properly cleaned. Disassemble the device and clean it properly.Few readers

• How can I end my Nano's session early?

  Press and hold the power button until you feel a vibration.Few readers

• How is ISMOD NANO different?

  ISMOD NANO stands out as the most cutting-edge model within our product lineup, featuring the flexibility to adjust the heat intensity between low, medium, and high. You can conveniently eject the heat stick with a simple slide button on the side of the device, and it allows you to easily replace the heating pins on your own, simplifying the maintenance of your device.Few readers